End-to-end passenger experience
Hospitality is the core of our business and comes to life though our award-winning lounge management services.
We provide end-to-end expertise, advice and guidance across all facets of lounge management: lounge layout, brand alignment, service hospitality and culinary excellence. Our goal is to work with you in an ever-changing environment to adapt, update and continuously improve processes in order to maintain the highest level of customer service.
The culinary component of our lounges works hand-in-hand with the Gate Gourmet Culinary Excellence Program and constantly strives to exceed traveler expectations by delivering the very best in food service. Working closely with our culinary experts, we can create a natural connection between what passengers eat before boarding and onboard, building a memorable end-to-end experience.
Leading hospitality industry experts design and deliver the extensive training we provide which offers a holistic approach to service excellence. Many of our team members are graduates of some of the best hotel schools in the world. Our strong partnerships with these academies enable us to attract the best talent in the market and exceed the expectations of those visiting our lounges.
We deliver on our promise through the support of the following supplementary services
LOGISTICS SERVICES FOR AIRLINES
gategroup company Pourshins offers a fully integrated end-to-end supply chain solution that provides transparency of costs and the flexibility to expand and retract understanding the supply chain impact. This allows airlines to make informed decisions while managing cost drivers to achieve efficiencies and savings.
gategroup’s technology simplifies every step you take to provide a positive onboard experience for your passengers. We ensure that technology supports business growth for our airline partners by taking the complexity away so our customers can focus on what they do best.
PACKAGED FOOD SOLUTIONS
We combine delicious food, intelligent packaging, inspired designs and efficient networks to create distinctive and exciting food and beverage solutions for today’s discerning customer.
PASSENGER AND RAMP SERVICES
Through passenger and ramp services, we ensure reliable operations for our customers across the United States, France and Australia.