Manager Warehouse & Goods Receiving

United Kingdom, West Drayton/Heathrow North Gate Gourmet, Planning & Supply Chain
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Posted on March 24, 2021

Job Summary

Reporting into the Process Manager, Planning & Supply Chain, the position holder is responsible for optimizing the operation, employees and processes of the warehouse/inventory and looking after Goods, receiving; storing, picking & packing and distributing goods internally to achieve short- and long-term goals and KPI’s. You will also be responsible for planning and coordinating the flow of all materials from the warehouse (GGHN & RP) and/or Wash & Pack to production areas, so that all raw materials and equipment reach their destinations safely, on time, in the right quantity and in the most cost-effective way, according to internal customers' expectations

Main Duties and Responsibilities:

  • Responsible for the day to day operations of the Goods Receiving and warehouse/inventory activities to run the business effectively and in line with warehouse budget
  • Overall accountability for the receiving and Warehouse sections (Heathrow North & Radius Park covering Food and Equipment), including recruitment, training, development, and performance management
  • Maintains ERP systems up to date (transactions and maintenance), adheres to warehouse mapping
  • Responsible for the quality control of incoming goods/material and taking appropriate actions including returns to suppliers
  • Collaborates closely with Ordering and IDS to ensure stock levels are constantly monitored in line with Days on Hand data, minimum/maximum stock levels are adhered to, and targets and applicable business KPI’s are met
  • Records and reviews material waste and deadstock and adjusts stock levels proactively and accordingly
  • Leads and drives continuous improvement of the warehouse section
  • Responsible for keeping all Goods Receiving and warehouse/inventory
  • Activities in line with unit finance regulations and audit criteria, including tax and customs
  • Communicates with internal & external customers on irregularities and takes corrective actions
  • Pick and pack orders for internal customers (Dispatch, Assembly (Make & Pack / Pick & Pack / Wash & Pack), Hot Kitchen, etc.)
  • Flexible in working in different area of the warehouse operations (GGHN & Radius Park)
  • Collaborates closely with Warehouse, Wash & Pack and production areas to ensure floating stock is monitored and replenished on time
  • Responsible that targets and applicable IDS KPI’s are met
  • Overall accountability for the warehouse/IDS section/staff including recruitment, training and development, and performance management
  • Adheres to legal/ HACCP compliance across health and safety, food safety, security, and gateOPEX (in-house operational excellence program) and reports all incidents/accidents.



  • Educated to a degree level preferably or work experience in a similar role
  • Certification in food safety and/or sanitation preferred

Work Experience:

  • Previous supervisory experience working in a high-volume environment, or equivalent experience in the related field is preferred.
  • Experience of working in a fast-paced deadline driven environment
  • Awareness of Dangerous Goods Handling and aviation security

Technical Skills: (Certification, Licenses and Registration)

  • Certification in food safety and/or sanitation preferred
  • Self-starter and able to schedule and manage multiple activities in the same timeline
  • Strong organizational skills, able to manage workload effectively and meet deadlines with a keen attention to detail.
  • Proven leadership skills and business acumen
  • Resilient and able to interface and influence at all organisational levels
  • Computer Literate.
  • The ability to work under own initiative and as part of a team environment

Language / Communication Skills:

  • Strong written and verbal communication skills in English
  • Excellent communication and interpersonal skills with the confidence to deal with internal teams and external suppliers/customers at all levels.